![]() Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer. If you want to make a claim under the Consumer Rights Act, you have several possible ways of resolving your issue, depending on the circumstances and on how you want the retailer to remedy the situation. If you've bought a faulty product, you can read our guide, which shows you what you should do and how to make a claim. If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, you have a claim under the Consumer Rights Act. Whereas a more premium and expensive kettle that's been well looked after and has stopped working after 14 months could be considered to not be durable, and therefore not of satisfactory quality For example you're unlikely to be able to claim a cheap kettle that's stopped working after four years isn't durable. One aspect of a product being of satisfactory quality is durability, in other words how long it lasts.ĭurability takes into account many different factors like product type, brand reputation, price point and how it is advertised. For example, bargain-bucket products won’t be held to as high standards as luxury goods. You should ask what a reasonable person would consider satisfactory for the goods in question. Satisfactory quality: Goods shouldn't be faulty or damaged when you receive them.As described: The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.Fit for purpose: The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. ![]() ![]() So all products - whether physical or digital - must meet the following standards: The rules also include digital content in this definition. Product quality - what should you expect?Īs with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described. The Consumer Rights Act sets out your rights when you buy products, services and digital content. ![]()
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